Frequently Asked Questions
Everything you might want to know before (and after) you order. Can't find your answer here? Reach out through our Contact page and we'll get back to you.
About our products
What are your fidgets and clickers made of?
Everything in the Labs line is 3D printed by us in-house using PLA, a plant-based bioplastic. Each piece is printed, cleaned up, and assembled by hand, so no two are ever quite identical, which we think is part of the charm.
Are these safe for young kids?
Our fidgets contain small parts and are not intended for children under 5 due to a choking hazard. They're meant to be used under adult supervision. By ordering, you're acknowledging that use is at your own risk.
What are fidgets and clickers actually for?
Keeping your hands busy so your brain can settle. People use them to focus, to take the edge off stress and restlessness, and for stimming and self-regulation. They're equally at home on a desk, in a backpack, or clipped to your keys.
Why does my item have faint lines on it?
Those are layer lines, and they're completely normal. It's the signature of a 3D-printed object, built up one fine layer at a time. It isn't a defect or a crack; it's the fingerprint of how the piece was made. We dial in our print settings to keep them subtle, but a little texture is part of owning something printed rather than mass-molded.
Will my color look exactly like the photos?
Very close, but expect small variation. Screens render color differently, and because each piece is made to order from the filament we have on hand, tones can shift slightly batch to batch. If anything ever looks truly off, reach out.
Do you design everything yourselves?
Our catalog is a mix of original Gress designs and designs licensed from independent creators. When a design is licensed, the creator is credited right on that product's page. Anything we designed in-house is marked as ours.
Do you sell the digital files / STLs?
No, we don't sell STL or print files. Our original designs are exclusive to the shop, and licensed designs aren't ours to distribute.
How long will my fidget last?
With normal use, a good long while. PLA and our print settings are chosen for durability. That said, these are small mechanical objects, so very heavy daily use will wear them faster than occasional fidgeting, same as anything with moving parts.
Are they eco-friendly?
Yes, we print in PLA, a bioplastic made from renewable sources rather than petroleum. We reuse print scrap for test pieces and prototypes wherever we can, and pack orders in recycled and biodegradable materials.
Orders & processing
How long until my order ships?
Because everything is made to order, please allow 5-10 business days for us to print, assemble, and pack before your order goes out. This can run a little longer right after a new drop or during busy seasons, and we'll always note it if so.
Can I change or cancel my order?
All sales are final once printing begins. If you need to fix a shipping address or tweak your order, contact us within 24 hours and we'll do our best if it hasn't entered production yet.
Shipping
Where do you ship?
We ship across the U.S., international coming soon.
How long does shipping take?
Shipping time is on top of the make-to-order processing time above. At checkout, you can choose from the following shipping methods:
- USPS Ground Advantage: 2-5 business days (most affordable option)
- USPS Priority Mail: 2-3 business days
- USPS Priority Mail Express: 1-2 business days (fastest USPS option)
- UPS® Ground: 1-5 business days
- UPS Next Day Air®: 1 business day (premium UPS service)
My tracking hasn't updated, is something wrong?
Usually not. We print labels in batches, so tracking can take a day or two to show movement, and carriers sometimes lag on their first scan. If there's no movement for 10 business days after your ship notice, contact us with your order number and we'll look into it.
My package says delivered but it isn't here / it's lost.
Reach out through our Contact page with your order number and we'll investigate. If it's genuinely lost in transit, we'll make it right with a replacement or credit.
It was returned for a bad address, can you resend?
Your label is generated from the exact address you enter at checkout, so please double-check it. If a package comes back to us for an incomplete or incorrect address, we'll reach out, and reshipping cost is covered by you. We'll invoice it before sending again.
Finding us in person
Where can I buy in person?
We pop up at local markets and events! The best way to catch our schedule is to follow us on socials, where we post where we'll be and what we're bringing.
Can I order online and pick up locally?
If local pickup is available, you'll see it as an option at checkout.
Do you take card at markets?
Yep, cash and card both work at the booth.
Care, replacements & refunds
How do I take care of my fidget?
One important thing: keep it out of heat. PLA softens when it gets hot, so don't leave your fidget in a parked car, on a sunny windowsill, or anywhere it can bake, or it can warp. Otherwise they're low-maintenance: wipe clean with a damp cloth, skip the dishwasher.
My item arrived damaged or came apart, what do I do?
Contact us within 7 days of delivery with your order number and clear photos of the item and the packaging. Some pieces are designed to snap back together; if something's actually broken, we'll sort out a replacement.
What's your refund policy?
Because every item is made to order, all sales are final, but you're covered if something's wrong. If your order arrives damaged or breaks under normal use within 30 days, reach out for a replacement. Damage from misuse or accidents isn't eligible. Approved replacements are made within 7-15 business days.
Still stuck? We're real people and we'd rather hear from you than have you guess, so Contact us and we'll help.