Shipping Policy

Processing time
Every item is made to order. Please allow 5-10 business days for us to print, assemble, and pack your order before it ships. Processing time is separate from shipping transit time. During new drops or busy seasons this may run a little longer, and we'll note it if so.

Where we ship
We currently ship across the United States. International shipping is coming soon.

Shipping methods
Once your order has been processed, you can choose from the following at checkout. Transit times are estimates provided by the carrier and are not guaranteed:

• USPS Ground Advantage: 2-5 business days (most affordable option)
• USPS Priority Mail: 2-3 business days
• USPS Priority Mail Express: 1-2 business days (fastest USPS option)
• UPS® Ground: 1-5 business days
• UPS Next Day Air®: 1 business day (premium UPS service)

Tracking
You'll receive tracking by email once your shipping label is created. Because we print labels in batches, tracking can take a day or two to show its first scan, and carriers occasionally lag beyond that. If there's no movement for 10 business days after your shipping notice, contact us with your order number and we'll investigate.

Lost packages
If tracking shows your package as delivered but you don't have it, or it appears lost in transit, reach out through our Contact page with your order number. If we determine a package is genuinely lost and hasn't been returned to us, we'll make it right with a replacement or store credit.

Incorrect or incomplete addresses
Your shipping label is generated from the exact address entered at checkout, so please double-check it before ordering. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to confirm the correct address. The cost to reship is the customer's responsibility, and we'll invoice that amount before sending the order out again.

Local pickup
We pop up at local markets and events. When local pickup is available, you'll see it as an option at checkout.